Dear Potential Buyer, In addition to owning this electronics recycling company I am a full time professor of mathematics. I will do my best to respond to your emails in a timely fashion but please be patient with me. Shipping: NOTE: We take TWO business days to ship items (For example if you buy on a Monday your item will not ship until Wednesday etc). Shipping is free for this auction. Your item will be securely packaged and mailed through USPS or FedEx. Tracking will be uploaded to eBay. You will receive an email with tracking information at the time the shipping label is created but the tracking will not update until your item has been picked up at our warehouse. Be sure that your address is current. If items are mailed back to us because of wrong addresses the buyer will be responsible for an additional charge for reshipping What You See is What You Get: No additional items other than what is pictured come with this listing (For example, no additional cables, software, hardware, bezel, screws etc). Please look at the pictures carefully as this is what will be shipped to you. 30 Day Returns (Unless Item Is Sold As-Is): Returns are time consuming for both the buyer and seller, so be sure that you really want the item before committing to purchase. Given this; we will happily refund your money once the item is returned to us. Contact must be made within 30 days of purchase for returns to be considered. Refunds will not be given until we receive back the purchased item (same item, same serial number, in undamaged condition). Problem With Order? Buyer, we try to test everything before selling (unless otherwise stated). However, sometimes these items sit on a shelf in our shop for 6-12 months before they finally sell. It’s always possible when dealing with any technology (used or new) that it may be dead on arrival. If this happens, just message us through eBay and give us 24 hours to resolve the issue as opposed to opening a case or starting a return. Leaving Feedback: This is a small family business and we value all feedback (negative or positive). If you do decide to leave negative feedback, please be specific so that we know where we can improve. Just remember we are not a box store or a large retail outlet, just two brothers who both teach full time, with a passion for computer hardware. I wish you all the best.